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Bvld. Adolfo Lopez Mateos #449, Mexico City, Mexico
Copyright 2025 Sand. All rights reserved
Terms and conditions
1. Acceptance of Terms
1.1 SAND (“SAND,” “we,” “us,” or “our”) provides its Service (as defined below) to you (“You,” “User,” or “Customer”) through its website www.sandstr.com and related services, subject to these Terms of Service (“TOS”). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
1.2 You must be at least 18 years old or the age of majority in your jurisdiction. You confirm that you are using the Service for business purposes only.
1.3 You must provide accurate account information and keep it updated. You are responsible for safeguarding your password and all activity on your account.
1.4 SAND may change these Terms at any time. The most recent version will always be available at www.sandstr.com/terms.html. Continued use of the Service after changes constitutes acceptance.
1.5 Time saved claims using the Service may vary from that promoted.
2. Description of Service
The “Service” includes:
(a) the Site,
(b) the on-demand SAND property management and reporting system, tools, and services,
(c) the SAND API, and
(d) all software, data, text, images, and content provided by SAND.
Any new features are also subject to these Terms.
3. General Conditions / Access and Use of the Service
3.1 You may access and use the Service only for your internal business purposes. You may not sublicense, resell, rent, lease, transfer, or use the Service for unlawful purposes.
3.2 All rights, title, and interest in and to the Service remain with SAND. You may not modify, adapt, hack, or falsely imply any sponsorship or association with SAND.
3.3 You are responsible for all activity under your account. Each login may only be used by one person.
3.4 The technical processing of the Service may involve transmissions over various networks and changes to conform to technical requirements.
3.5 The failure of SAND to enforce any right shall not be a waiver of that right.
3.6 SAND retains the right to determine rightful Account ownership in case of disputes.
3.7 Payment processing is provided by Stripe or other third parties and is offered on an “as-is” basis.
You agree not to:
3.8 Upload, store, or transmit unlawful, fraudulent, defamatory, or infringing content.
3.9 Harass, threaten, or discriminate against others.
3.10 Interfere with the Service’s security or functionality.
3.11 Upload information of third party properties without their consent or approval.
3.12 Act on behalf someone else.
3.13 Use the Service for illegal purposes, including tax evasion or falsifying reports.
3.14 Violations may result in immediate account suspension or termination without refund.
4. Data Accuracy & Limitations
4.1 User Responsibility: You are solely responsible for uploading accurate and correct data to the Service.
4.2 No Financial Advice: Reports and analytics provided by SAND are for informational purposes only and do not constitute tax, legal, accounting, or financial advice.
4.3 Possible Errors: You acknowledge that errors, omissions, or miscalculations may occur, and SAND shall not be liable for such inaccuracies.
5. Cost, Payment, and Refunds
5.1 Basic features may be offered free; paid plans are billed monthly and are non-refundable for partial months or unused time.
5.2 Prices and features may change at any time without notice.
5.3 Payment processing is provided by Stripe or other third parties, and SAND is not responsible for errors, data leaks or fraud caused by such providers.
6. Cancellation and Termination
6.1 You may cancel at any time. Data may be retained for at least one year unless deletion is specifically requested.
6.2 SAND may suspend or terminate accounts for violation of these Terms or unlawful activity.
6.3 Publicly or privately making false statements about SAND or its staff may be grounds for termination.
6.4 Abuse of SAND staff or customers will result in immediate termination.
7. API & Third-Party Service Disclaimer
7.1 SAND integrates (or will integrate)with third-party platforms such as Airbnb, Booking.com, Stripe, etc. You acknowledge that:
7.2 SAND is not responsible for the accuracy, availability, or reliability of third-party data.
7.3 Service interruptions due to external APIs are not grounds for refunds.
8. Indemnification
You agree to defend, indemnify, and hold harmless SAND, its affiliates, and employees from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
8.1 Your breach of these Terms.
8.2 Your misuse of the Service.
8.3 Your violation of any law or third-party rights.
9. Confidentiality
Both parties agree to use the other’s Confidential Information only for purposes of this agreement and to protect it from unauthorized disclosure.
10. Disclaimer of Warranties
The Service is provided “as is” and “as available,” without warranties of any kind. SAND does not guarantee uninterrupted, error-free, or virus-free operation.
11. Limitation of Liability
To the maximum extent permitted by law:
11.1 SAND shall not be liable for indirect, incidental, or consequential damages.
11.2 Direct damages are limited to the greater of (a) the fees paid in the month preceding the claim or (b) USD $50.
12. Assignment
SAND may assign these Terms without restriction.
13. Export Compliance
You are responsible for complying with applicable export laws.
14. Trademarks
All SAND logos and marks are trademarks of SAND. You may only use them to identify yourself as a customer, without implying ownership or endorsement.
15. Force Majeure
SAND will not be liable for any delay, interruption, or failure in performance caused by events beyond its reasonable control, including but not limited to internet outages, natural disasters, government actions, war, labor disputes, or supplier failures. You acknowledge and agree that such events may result in temporary unavailability of the Service, and no reimbursement, credit, or refund will be provided for any resulting downtime or loss of access.
16. Termination & Service Changes
SAND may suspend, modify, or discontinue any part of the Service at any time without liability. We may terminate your account for violation of these Terms or illegal activity without refund.
17. Governing Law
These Terms shall be governed by the laws of Mexico City, Mexico without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of Mexico City, Mexico for the purpose of resolving any dispute relating to your access to or use of the Service.
You further agree that, in the event SAND incurs any legal costs, expenses, fines, or damages as a result of your actions, misuse of the Service, or breach of these Terms, you will be solely responsible for reimbursing SAND for all such legal costs and related expenses, including reasonable attorney’s fees.
Bvld. Adolfo Lopez Mateos #449, Mexico City, Mexico
Copyright 2025 Sand. All rights reserved
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